Service Commitment

We want Stedda to be something you can rely on. This page describes the availability and support levels we aim for, and how we keep you informed when something goes wrong. It is a statement of our operational commitment — not a contractual guarantee. Customers who require a contractual Service Level Agreement with service credits should see Section 6.

1. Availability Target

We design and operate Stedda to target 99.9% monthly availability for published sites and the core platform (creating, editing, and serving your site). This is the goal our infrastructure and on-call practices are built around.

"Availability" here means the platform is reachable and serving requests. It does not cover scheduled maintenance, issues with third-party services we depend on, problems caused by your own configuration or content, or events outside our reasonable control.

2. Live Status & History

We publish real-time service health and historical uptime at status.stedda.ai. There you can see the current status of each part of the platform — site serving, database, payments, AI generation, email, and CDN — along with a rolling 90-day uptime history and any active or recent incidents.

You can subscribe on the status page to receive email notifications when we open, update, or resolve an incident, and when we schedule maintenance.

3. Scheduled Maintenance

From time to time we perform planned maintenance that may briefly affect availability. When maintenance is likely to be noticeable, we aim to announce it on the status page in advance and to schedule it during lower-traffic periods. Scheduled maintenance is not counted against our availability target.

4. Support Response

If something isn't working, you can reach us through our contact page. We aim to respond within the following targets, measured during business days:

• Free: Best-effort community and email support.
• Pro ($12/mo): Email support with a target first response within 2 business days.
• Business ($29/mo): Priority email support with a target first response within 1 business day.

These response targets describe when we aim to first reply, not when an issue will be fully resolved. We work to resolve every issue as quickly as we reasonably can.

5. Third-Party Dependencies

Stedda runs on infrastructure and services provided by third parties, including our hosting and CDN provider, database provider, payment processor, email provider, and AI providers. Outages or degradation in those services can affect availability even when our own systems are healthy. We monitor these dependencies and reflect their impact on our status page, but we do not control them and they are outside the scope of this commitment.

6. Contractual SLA

This page describes a target, not a binding guarantee, and does not entitle you to service credits or refunds for downtime. Your use of Stedda remains subject to the Terms of Service, including its limitation of liability.

Business customers who require a contractual Service Level Agreement with defined availability commitments and service credits may request one by contacting us. Contractual SLAs are offered at our discretion and may be subject to additional terms and pricing.

7. Changes

We may update this commitment from time to time. Changes will be posted on this page with an updated revision date.

8. Contact

Questions about our service commitment? Contact us.